Your shop and your data

Your store is where you decide how Atiéndalo works for you: the name, the rhythm of your closings, the fees, the labels, your team and your data. Only admins get in there; your name, your language and your email are a different thing and live in Your profile.

The sections

• General — the shop’s name (its initials form your SKUs and sale numbers), the time zone that rules every report, the Settlement period, weekly or monthly, and the Store type (below).
• Point of sale — the Stock mode (flexible or strict), whether an open Cash register is required to sell, and how long gift cards last.
• Fees — what your terminal charges you and the tax on top of it (VAT in Mexico). It’s deducted from what the brand is paid, never charged to the customer.
• Labels — your printer’s label size, the title it carries, the preview, and the Test label. The whole recipe is in Labels & printers.
• Scanner — the reader test and whether to show the Camera button for scanning with a phone. The details are in Scanners & barcodes.
• Team — the summary of who enters your shop: active users, pending invitations and who the owner is. It’s managed in Your team, access & invitations.
• Import data — bring products, brands, stock and customers from Excel, another system or a PDF, and see your latest imports. The details are in Importing your inventory.
• Data — export everything, or close the shop.
• Plan — your subscription: the trial, the plan, the invoices and how they are paid. The details are in Subscription and payments.

Each section saves on its own with Save changes.

The store type

At the bottom of Your shop → General is the Store type, with both options side by side:

• Multi-brand: you sell other people’s brands on consignment, with your fee and their rent, their settlements and their portal. You can carry your own stock too.
• Own stock: you buy what you sell. Your suppliers carry no fee, rent or settlements, and the reports focus on your cost and your profit.

Yours carries the Your store badge; the other one holds the button to switch. Only the shop’s owner sees that button.

Going from multi-brand to own stock turns every consignment brand into a supplier of your own stock: they stop carrying a fee and rent, their portals close and their settlements stop showing. Nothing is deleted: products, sales, settlements and terms are kept. Because it changes all your brands at once, the confirmation asks you to:

1. If you had already paid them a settlement and still owe them unsettled sales, tick the box that says how much. If you are going to pay them, do it before switching. If you never settled with anyone, your brands were really suppliers: your past sales become own stock too and nobody is owed anything.
2. Type your shop’s name. The button wakes up once it matches.

Going back to multi-brand puts exactly the brands (and the past sales) the switch converted back on consignment, with the fee and rent they had, and asks for your shop’s name too. Their portals stay closed until you open them, and what sold in the meantime stays own stock. Suppliers you created as such, and brands you changed by hand afterwards, stay as they are.

Taking your data with you

Under Your store → Data, Download ZIP hands you a file with one CSV per table: brands, categories, products, customers, coupons, gift cards, stock receipts and their lines, stock movements, orders with their lines, payments, events and returns, settlements, registers and their cash movements, and physical counts. Plus a users.csv with your team (name, email, role, access and permissions) and a text file explaining what’s inside.

Worth knowing before you open it:

• Ids are kept, so the files cross-reference each other: order_items.order_id points at orders.id.
• Money lives in columns ending in _cents: your shop’s currency in its smallest unit (cents), as integers. Divide by 100; in a currency with no cents, such as the Chilean peso or the guaraní, the figure is already whole.
• Timestamps are UTC, not your shop’s zone.
• It doesn’t include tokens, nor your brands’ private portal links, nor label or receipt PDFs: those are generated again whenever you need them.

Downloading changes nothing. Do it as often as you like — once at the end of every period is a good habit.

Sample data

While the shop is empty, the home screen offers Load sample data: made-up brands, products and sales so you can walk through the reports without entering anything. It takes a minute; reload the page.

When you want to start for real, Delete sample data removes only what the sample loaded: the sample brands or suppliers with all their products, receipts and settlements, the sample customers, discounts and categories, and every sale that includes a sample product. What you added yourself stays, and so do your users and their access; if one of your products used a sample category, or one of your sales a sample customer or discount, it only loses that link. The load button only shows up in an empty shop.

Closing the shop

Only the owner can close it, confirming with a code sent to their email. If the owner is gone, the shop has to be transferred to another admin first: Your team, access & invitations explains how.

1. Before anything else, download your ZIP from the Data section.
2. Under Your store → Data press Delete this shop.
3. Confirm with Yes, delete the shop.
4. We send a 6-digit code to your email. Type it under Confirm you want to close the shop and press Confirm. It lasts 20 minutes.

What happens right then:

• Your whole team loses access immediately, on every device. Anyone who belongs to another shop lands in it; anyone who doesn’t is left outside.
• The data is still kept for 30 days. Within that window the shop can be brought back exactly as it was.
• The owner gets an email with the exact erase date and the address to write to in order to get it back: hola@atiendalo.com. Write before that date.

After the 30 days everything belonging to the shop is erased for good: brands, products, receipts, sales, payments, register closings, counts and settlements. What is not erased are the users: each person keeps their login and their access to any other shop they’re in.

What can go wrong

• The button to change the store type is missing. Only the owner sees it. Other admins see a notice in its place.
• The store type button won’t wake up. Type the shop’s name as the confirmation shows it (capitals don’t matter) and, if you owe your brands, tick the box.
• You can’t see the shop settings. They’re admin-only. The rest of the team sees the screens of their access, not the settings.
• You changed the name and the old SKUs didn’t change. The initials are frozen on each product when it’s created. New products use the new initials; older ones keep their SKU and barcode.
• “Load sample data” is gone. It’s only offered in an empty shop. Once you have a brand, a customer or a sale, it disappears.
• The ZIP shows absurd numbers in the prices. They’re cents: a _cents column with 12500 is 125.00 Mexican pesos. Divide by 100 (in a currency with no cents, the figure is already whole).
• You typed the code and it says it doesn’t work. The shop is still active, nothing happened. Use the one in the latest email, or press Send another code and type it within 20 minutes.
• You closed the shop by mistake. You have 30 days. Write to hola@atiendalo.com from the owner’s email and we bring it back as it was.
• An admin wants to close the shop and can’t. Only the owner can. If it’s needed, have the owner transfer the shop first.