Discount coupons

Discounts let you run promotions without touching your product prices. In the menu they show up as Discounts, under Sales, and at the counter they are found by their code in the search box.

Creating a discount

1. Open Discounts and press Create a discount.
2. Type the Code. It’s unique within your shop and is stored in upper case; it’s what the cashier types.
3. Pick the Discount type: Percentage (10% of the sale) or Fixed price (an amount of money).
4. Enter the Discount value: the number of percentage points, or the amount to take off.
5. Choose Who absorbs the discount (see below).
6. Choose what it Applies to: The whole sale, Specific brands or Specific products (see below).
7. Set the Usage limit. Zero means unlimited.
8. Set the validity with From and Until, if you want it to expire.
9. Save.

Validity is only checked when you fill in both dates: a discount with only one date behaves as if it had no validity window at all.

Discounts for a brand or for chosen products

A discount can cover the whole sale or only part of it:

• Specific brands: tick the brands in the promotion. The discount is computed on those brands’ products in the sale; everything else is charged at full price.
• Specific products: search each product by name, code or brand and pick it from the list. Add as many as you like; the × removes one.

A Fixed price discount never goes past the value of what it covers: $100 off an $80 product brings that product to zero, it does not come off the rest.

On the settlement, only the brands in the promotion carry the discount (when the brand absorbs it); the others are paid their full sales.

To start one faster, on a brand’s or a product’s page the ··· menu has Create a discount for this brand or for this product: it opens the form with that brand or product already picked.

A discount is not edited once created. If the promotion changes, deactivate it and create another.

Who absorbs the discount

This is the important decision for a discount in a multi-brand shop, and it’s taken when you create it:

• The brand absorbs the discount (the default). The discount is spread across the sale’s products in proportion to their price, and each brand is paid its share already reduced. If you run a weekend promotion, your suppliers pay for it with you.
• The shop absorbs the discount. The brand is paid as if there had been no discount; the difference comes out of your pocket.

The decision is frozen on each sale: changing the discount later does not rewrite sales already made.

A discount never applies to the face value of a gift card sold in that same sale — only to merchandise.

Using it at the counter

At checkout, the Discount section in the right-hand column appears as soon as your shop has at least one discount. Type the code into checkout’s search box — whole or its start, case doesn’t matter — and pick it in the Discounts group; with the whole code and no product listed, Enter applies it. Add in that section lists every active discount. An inactive discount doesn’t show up. Once it is applied, each product it covers shows its price struck through and, below it, what it costs after the discount.

The server checks the discount again when charging: an expired, exhausted or deactivated one is refused even if it was still in the list. A brand or product discount on a sale with none of those products doesn’t go through either: checkout says it does not apply to any product in this sale.

Activating, deactivating and deleting

• Deactivate keeps the discount on the list but out of the counter. That’s what you want for a promotion that’s over.
• Activate puts it back in circulation.
• Delete is only possible if no order ever used it: sales keep their history. A discount with sales gets deactivated, not deleted.

Atiéndalo counts usage by itself. The counter counts completed sales: cancel a sale and its use is given back. Reports shows the period’s total discounts, and each discount’s own page lists the orders that used it.

What can go wrong

• The cashier types the code and nothing happens. The discount is deactivated, expired, or it hit its usage limit. Check its page: status and usage are at the top.
• The discount doesn’t show at the counter. The section is only drawn if at least one discount exists. If you just created the first one, reload the charging screen.
• You entered 50 on a percentage discount. That’s 50%, not $50. For an amount, the type is Fixed price.
• A brand complains that you cut its sale. The brand absorbs the discount unless you choose otherwise. For promotions of your own, create the discount with The shop absorbs the discount.
• You set a validity window and it still applies. One of the two dates is missing. Fill in From and Until.
• It won’t let you delete it. It was already used on a sale. Deactivate it.
• Checkout says the discount does not apply to any product in this sale. It’s a brand or product discount and nothing the customer is buying is in the promotion. Check what it applies to on the discount’s page.