Help center
Guides to get the most out of Atiéndalo, from your first sale to settling with your brands.
Getting started
Get your shop ready to sell in an afternoon.
- Getting started with Atiéndalo Set up your shop and make your first sale in under 15 minutes. Read article
- Brands & suppliers Register your brands, agree their terms, and understand their life cycle. Read article
- Emails Atiéndalo sends Every email Atiéndalo sends: who gets it, when, what's in it and how to turn it off. Read article
- Importing your inventory Bring your products, brands, stock and customers from Excel, another system or a PDF, and review everything before saving. Read article
Hardware & supplies
Which printer, which reader and which rolls to buy, and how to set them up.
- What to buy for your shop Printers, readers, cash drawers and accessories that work with Atiéndalo, with links to buy them. Read article
- Labels & printers Which printer to buy, how to set it up once, and how to print labels that actually scan. Read article
- Scanners & barcodes Which reader to buy, how to test it, and what a scan does on every screen. Read article
- Charging on a card terminal Connect your Mercado Pago Point so the counter sends it the amount, and what to do with every other terminal. Read article
Sales & checkout
Charging at the counter, closing the drawer, discounts, customers and gift cards.
- Point of sale Charge by scanning, split payments, take layaways, and handle returns and cancellations. Read article
- Discount coupons Create percentage or fixed-amount discounts, with validity, usage limits and who absorbs them. Read article
- Cash register & closing Open with a float, record cash in and out, and close by counting the shift's cash. Read article
- Customers Register your frequent buyers, identify them by QR, and look up their history. Read article
- Gift cards Sell prepaid cards at the counter and take their balance as payment. Read article
- Returns Take items back from a completed sale, decide the refund, and leave the trail in the brand's settlement. Read article
- Orders & receipts Find a sale, go through its payments and history, cancel it, and share the digital receipt with the customer. Read article
Inventory
Brands, products, stock receipts, labels and physical counts.
- Products & SKUs Create products, understand SKUs and barcodes, and keep your catalog current. Read article
- Stock receipts Record the merchandise you receive from each brand and keep your inventory current. Read article
- Physical inventory counts Audit each brand's real stock by scanning product by product. Read article
Reports & settlements
What each brand sold, what it is owed and how to close the period.
Your team
Invite your team and decide what each person can do.
- Your team, roles & invitations Invite admins and staff, control what each person can do, and close access. Read article
- Your profile Your name, your language, your email, your password and the devices where you're signed in. Read article
- Your shop and your data The settings sections, the CSV export, sample data and how to close the shop. Read article
- Subscription and payments The 15-day trial, the two plans, how to pay each invoice by card, SPEI or OXXO, how to save your card for automatic charges, what happens when an invoice is overdue and how to cancel. Read article
