Subscription and payments

Atiéndalo is paid per shop, not per user: one subscription covers your whole team, all your brands and all your products. Everything about billing lives in Your store → Plan, which the owner and the admins can see.

The 15-day trial

Once you’ve set your shop up (what it sells and where it is) you press Start 15-day trial and a 15-day trial with no card starts. We ask for no payment details, and the shop works in full: brands, products, labels, the register, reports and settlements, nothing locked. The one difference is the Agent: during the trial it answers 10 questions a day per shop, and with a subscription the questions are unlimited.

The home screen shows how many trial days you have left, and in the last week a notice appears at the top.

The trial does not turn into a subscription by itself. If you have not chosen to go on when it ends, the shop is paused and nothing is charged: no invoice arrives. Your data stays as you left it and you can come back whenever you like: with Subscribe with a card you pay the first period and the shop opens straight away; with the invoice (SPEI or OXXO) it opens as soon as you pay it, and if you do not pay it before it is due it is voided and you owe nothing.

Going on after the trial

In Your store → Plan you pick the plan (monthly or annual) and how to pay:

• Go on with a card: you enter a card on Stripe’s page. On the trial’s last day the first period is charged, and every period after that on its own, with nothing to remember.
• I’d rather get the invoice and pay by SPEI or OXXO (Mexico only): on the trial’s last day the invoice reaches your inbox, with 7 days to pay it by card, SPEI or OXXO.

Pick it before the trial ends and the shop carries on without a pause. If you change your mind, Don’t go on after the trial undoes it and, when the trial ends, the shop pauses with no charge.

If the trial is already over, you pick a plan on the same page and the first invoice arrives at once; the shop reopens as soon as you pay it.

The two plans

Atiéndalo serves shops in any country where Stripe can take payments (all but Cuba, Iran, North Korea and Syria). Each shop pays in the currency it picked when it opened if the Pricing page at atiendalo.com had a price in it when billing started (when the trial started), and in US dollars otherwise; that currency does not change afterwards. Your shop’s price is on Your store → Plan. In Mexico, the subscription in pesos costs:

Plan	Price	Invoice
Monthly	$500 MXN a month	One at the start of each month
Annual	$6,000 $5,040 MXN a year (16% off)	One at the start of each year; works out to $420 a month

In Mexico prices include VAT. Both plans include exactly the same; there are no extras and no per-user charges. You pick the plan when you go on after the trial; later you change it in Your store → Plan with Switch to annual or Switch to monthly.

How to pay an invoice

Each invoice reaches you by email, in your shop’s name, and you have 7 days to pay it. In every country you pay by card or with Link; in Mexico, also by SPEI or at OXXO:

• Credit or debit card, or Link: on the invoice’s payment page (the Pay invoice button in the email or on your plan).
• SPEI transfer (Mexico only): the same page gives you your shop’s CLABE. Transfer the exact amount from your bank and the invoice marks itself paid, usually within minutes. That CLABE never changes, so you can save it.
• Cash at OXXO (Mexico only): the invoice email has a Pay at OXXO link, and your plan a Pay at OXXO button. Get a voucher with a reference number (it also reaches you by email), take it printed or on your phone to any OXXO and pay at the counter. The payment shows up the next business day. The voucher expires on the date it says; if it expires unpaid, get another.

If you have two open invoices, the OXXO voucher is for the oldest one; once it is paid you can get one for the next.

Payments are processed by Stripe. You type your card number on Stripe’s pages and it never reaches us: we keep only the card brand and its last four digits. Stripe emails you a receipt for every payment.

Saving your card

If you would rather not pay each invoice by hand, in Your store → Plan use Charge my card: you enter a card on Stripe’s page and from then on every invoice is charged by itself. Anything you owe at that moment is paid with that card.

If an automatic charge is declined (expired card, no funds, blocked by the bank), it is retried for about two weeks and an email lets you know. To change the card open Payment history. To stop, Back to manual payment: invoices reach you by email again, to pay however you like.

Discount codes

If we gave you a discount code, type it in Your store → Plan, tap Have a discount code?, type it and press Apply. The discount comes off your next invoices, not one you already received. Your discount shows under your plan, with its end date if it has one. Your subscription carries one discount at a time.

If an invoice is overdue

Reminders reach you by email before and after the due date, and the admins see a notice with the amount and the deadline at the top of every screen. The shop stays open.

If an invoice is still unpaid 30 days after it was due, the shop is paused:

• The owner and the admins see Your store → Plan, can pay what they owe and download all their data from there.
• The rest of the team sees a screen saying the shop is paused, and can sign out or switch to another shop.
• Nothing is deleted. As soon as you pay, the shop reopens.

Switching plans

• Monthly to annual: takes effect at once. An invoice for the year arrives, minus what you did not use of the current month, and the year starts that day.
• Annual to monthly: you stay on the annual plan you paid for until it ends; from then on an invoice arrives every month. Until then you can change your mind with Stay on the annual plan.

Cancelling and coming back

In Your store → Plan, Cancel subscription. The shop stays open until the end of the period you paid for and no more invoices arrive; after that it is paused, with your data intact. Cancelling does not refund the rest of the current period.

Until that day you can Reactivate as if nothing happened. After it, Subscribe again sends the first invoice at once, and the shop reopens as soon as you pay it. There is no second trial.

To close the shop and delete its data instead, see Your shop and your data.

Tax invoices and refunds

• CFDI (shops in Mexico): requested by hand for now. Write to hola@atiendalo.com with your tax details and the month to invoice.
• Refunds: a card, Link or SPEI payment can be refunded if you ask within 72 hours, at hola@atiendalo.com. OXXO payments cannot be refunded.

Common problems

• The invoice never arrived. Check the spam folder of the owner’s email. Your plan also has the Pay invoice button.
• I paid by SPEI and it is still open (Mexico). Check that you transferred to the CLABE on the payment page and the full amount. If you paid more, the rest stays in your favour.
• I paid at OXXO and it is still open (Mexico). The payment shows up the next business day. Use Refresh on your plan to see it as soon as it lands.
• I paid the same invoice twice (say, SPEI and OXXO). It is not lost: it stays in your favour and is applied to the next invoice.
• It says a last name is missing. OXXO asks for a first name and at least one last name for the voucher; type them on the payment page.