Your profile

My profile is yours, not the shop’s. What you change there follows you to every shop you enter with that email, and nobody else sees it. The shop’s own settings — period, fees, labels, register — live somewhere else and only admins touch them.

Your details

In My profile, the Profile card has four fields and a Save changes button:

• Your name — the one recorded on every sale, every closing and every count you make, and the one your team sees in the user list.
• Time zone — only for showing you dates. Reports, closings and settlement periods use the shop’s time zone, not yours. If you live in a different zone from your shop, this doesn’t move a single number in the report.
• Language — Español or English. It changes the menus, buttons, messages and help centre for you alone: your colleagues keep theirs. What you typed in isn’t translated: brand, product and category names and notes stay exactly as you wrote them.
• Phone — optional, so your team can reach you.

Changing your email

Your email is your key: you sign in with it, and that’s where the sign-in links and codes land. That’s why changing it takes two confirmations, one in each inbox.

1. In My profile, next to Your email, press Change email.
2. Type the New email and press Continue.
3. Confirm it is you: we send a 6-digit code to your current email. Type it and press Confirm.
4. Confirm your new email: another code arrives at the new address. Type it and press Confirm.

Each code lasts 20 minutes and only works in the browser where you asked for it. Send another code sends a fresh one and Cancel takes you back without changing anything. If you type a wrong code, the screen tells you so and your email stays the same.

With the second code the change is done: from then on you sign in with the new email, which already counts as verified. Your old address gets a notice, Your account’s email changed, in case it wasn’t you.

Signing in with Google or Facebook

Under Sign in, Continue with Google and Continue with Facebook get you in with one click, without waiting for an email. They never create a second account: if your email is already on Atiéndalo, it connects to the one you have.

• If your email is a Gmail one or your company’s on Google and you come in with Google, it connects at once and we tell you by email.
• In any other case (always with Facebook, or with Google and an email on your own domain), the first time we send you the usual sign-in email: open the link or type the code in that same browser and it’s connected.

You can also connect them from My profile, on the Google and Facebook rows, with Connect Google or Connect Facebook: any account of yours works there, even under another email. Disconnect removes it whenever you want; your email still signs you in.

The sign-in page marks with Last used the way you signed in last time on that browser. Under Open sessions each device says how it signed in.

Sessions and devices

Active sessions lists every device your account is signed in on, with its browser, its IP, the Last active time and the Shop it was left in. The one you’re using is marked This device.

1. Open Sessions from your name’s menu, at the bottom of the sidebar, or from View sessions in your profile.
2. Go through the list. Close kicks that device out.
3. If you lost your phone or something looks off, press Sign out everywhere else: it closes all the others and leaves you signed in where you are.

To sign in on another phone or computer without waiting for an email, use Connect another device on your profile: a code and a QR that work once. It is explained in Connecting the counter tablet and other devices.

Sessions idle for 30 days close by themselves.

Switching shop and signing out

At the bottom of the sidebar, your name opens the account menu:

• Switch shop shows up when you belong to more than one. It switches this session’s shop without signing in again; your other devices stay where they were.
• Sign out closes this session only. The others stay open.

Who can enter your shop and with what role is handled separately, in Your team, access & invitations.

What can go wrong

• You changed your time zone and the report didn’t move. Correct: yours only changes how dates are shown to you. The one that rules reports and closings is the shop’s, under Your store → General, and only an admin moves it.
• You changed the language and the names are still in Spanish. The app is translated, your data isn’t. Brands, products, categories and notes stay as you wrote them.
• The code never arrives. Check the spam folder and that the new email is spelled right. Send another code sends a fresh one; always use the one in the latest email.
• You no longer have access to your old email. Changing your email takes a code sent to that inbox, so you can’t do it yourself. Write to us at hola@atiendalo.com and we’ll help.
• Google or Facebook says it’s already connected to another login. That account already opens another Atiéndalo account. Sign in to that one, disconnect it from its profile and try again.
• Facebook didn’t share an email. Your Facebook account has no confirmed email (you opened it with your phone) or you removed the email permission when signing in. Sign in with your email, and connect Facebook later from your profile if you want.
• “Switch shop” isn’t there. It only appears if your account belongs to more than one shop. To get into another one, you need an invitation to this same email.